Refund & Cancellation Policy

Version: October 6, 2026

For FitRota web subscriptions purchased through Paddle when live payments launch. Test transactions involve no real payment.

Requesting a refund

Use Paddle buyer support or your receipt’s support link. For product problems, email fitrotaaa@gmail.com with your purchase email, transaction reference and issue. Never send card details.

Eligibility

Refunds follow the Paddle Refund Policy and Buyer Terms applicable to your purchase. Generally, payments are non-refundable unless a legal right applies or Paddle approves a discretionary refund. Discretionary requests should be submitted within 14 days of payment; approval is not guaranteed. Mandatory consumer rights, including remedies for defective or undelivered products, remain protected.

Cancellation

Use Manage subscription in FitRota or your Paddle receipt. Period-end cancellation stops future renewals while access continues until the displayed end date. Cancellation does not automatically refund past payments. Account deletion does not cancel billing.

After approval

Paddle normally processes approved refunds within 14 days, using the original payment method where possible. Statutory withdrawal timelines may differ. Refunded Premium access ends; separate gift entitlements may remain.